Currently: I am currently a Buzz Kill* ninja, working with concerned individuals across AT&T Technology Development who are willing to call out processes in the business that make work life more difficult than it needs to be. This grass roots effort is fast and promises to pay huge dividends going forward.
My current assignment fits well with my career path, since I have been involved in process improvement since 1988. Working side by side with front line people dedicated to making things better, I relish the challenge of making positive changes in a company the size of AT&T.
During my time at AT&T, I have led and supported Lean and Six Sigma projects supporting IT. My first hand experience in designing, deploying, and implementing lean solutions made me a subject matter expert on Lean in non-manufacturing environments. In that role, I worked with the AT&T corporate Quality Management Systems Center of Excellence on a variety of Lean topics. I taught the COE’s 2 day lean classroom training and I partnered with them on the development of a process to identify and select kaizen leaders. I used my learning and development background to design, develop, and deliver a 1 day Lean seminar to members of IT’s new hire program. My class was part of their basic core training and I conducted this training in many locations across the United States.
My personal mission is to help people and groups learn how to succeed. To that end, I am a zealot in pursuit of simplicity, and a determined waste buster.
*A Buzz Kill is anything that gets in the way of a person’s work. Tech Dev people take time to write up and sponsor a “Buzz Kill” and our team assembles people who can help make things better. And I’m not really an ‘official’ ninja, but I do love to wear black t-shirts.
For the past several years I was responsible for deploying Lean IT, including the design, development, and implementation of tools, processes and practices for how lean principles and practices work in the real-world IT environment. A great deal of my work used Value Stream Mapping and the Plan, Do, Check, Act, (PDCA) cycle of continuous improvement to lower cycle time for AT&T’s software development life cycle. Since joining AT&T in 2006, I have led Lean Six Sigma projects that continue to lower costs by more than $x.x million annually. In 2010, the first year of the deployment, Lean IT lowered annual cost of poor quality by $x.xM. In 2011 annual COPQ savings jumped to $x.xM and in 2012 we realized $xx.xM in finance verified savings, a 273% improvement year over year.
Lean Thinker: Looking at the world through “lean” glasses leads me to ask questions. Many times these questions involve asking why we are doing things a certain way. It is in this process of asking and answering, that I discover value and waste.
Creative Communicator: I leverage the power of technology to create crisp, visually engaging documents that support my intended message.
Accomplished Learning Facilitator: I excel at helping adult learners connect with complicated and unfamiliar concepts. (e.g., statistical concepts such as hypothesis testing and capability analysis)
Innovative Leader w/ Proven Ability to Implement: Each of my previous positions presented unique challenges. I am able to help groups see unique ways of doing business and then help them quickly put ideas into actions, operationalizing their concepts.
Focused Communication & Engagement Strategy on Three Relevant Target Audiences: IT Leaders, IT Quality Practitioners, and those new to Continuous Improvement now each receive Customized Messaging and each have specific engagement strategies.
Led IT-Wide Cycle Time Reduction Effort Using Value Stream Mapping.Following a series of Lean IT projects, Cycle Time reduced by 33%
Led AT&T Tax Exemption team Kaizen Event. Event held at AT&T World Headquarters in Dallas, Texas, lowered cycle time for two key processes by 24% and 18%.