Bob Hubbard is currently responsible for designing and deploying “Lean IT”, in AT&T’s IT division. The “Lean IT” program fuses traditional lean principles and current IT processes in the pursuit of lower costs, higher quality, and improved speed to market. Since joining AT&T in 2006, Bob Hubbard has led Six Sigma projects that continue to lower costs by more than $5 million annually. As a Six Sigma Black Belt, he evangelizes Six Sigma’s proven problem solving ability. Additionally, Bob is responsible for IT Six Sigma training and development.
Bob Hubbard is a Lean Six Sigma Black Belt. He has been actively involved in continuous improvement since 1999 amd earned his Lean Six Sigma Black Belt in 2004 while working in Delta Air Lines’ Call Center division. His drove change by using kaizen events to aide adoption of many lean principles including: kanbans for curricula development, a instructional design and development system that worked from a customer pull rather than leadership push . He designed and implemented a digital andon process to “stop the line” when something needed to be fixed. Using lean thinking in this transactional environment, he was able to leverage learning designer creativity in the process improvement effort. Since lean concepts are easily understood, he was able to drive these changes in a relatively short period of time, (6-7 months).
Current Activities: Since joining AT&T in 2006, Bob Hubbard has led Six Sigma projects that continue to lower costs by more than $5 million annually. As a Six Sigma Black Belt, he evangelizes Six Sigma’s proven problem solving ability. Additionally, Bob is responsible for IT Six Sigma training and development efforts.
Past Experience: Bob spent 25 years with Delta Air Lines serving in various positions. During his time in Delta’s Call Center division, his innovations lowered annual costs by over $1.8 million. While in Delta’s In-Flight Service division, he was responsible for a training audience of more than 20,000 people worldwide. His led implementation of innovative performance-based learning practices across a wide array of In-Flight learning programs including; In-Flight Leadership, Ergonomics & Biomechanics, and the industry’s first Personal Defense training for in-flight cabin crews.
A native of Atlanta, Georgia Bob holds a bachelor’s degree in Economics from the University of Georgia.
Contact Info
Bob Hubbard
Sr. Business Manager
IT Six Sigma Black Belt
Portfolio & Process Mgmt.
O: 404.927.6134
bh3762@att.com
Accomplishments
Education
Work History
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